Frequently Asked Questions
You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!
During your first appointment, you can expect that your practitioner will ask you a lot of questions to gain an understanding of your presenting injury or condition, plus to gauge your overall health and wellbeing.
Depending on your condition your practitioner will conduct a physical examination which may involve doing certain movements or tests. Our therapists will conduct a hands-on assessment, where they will palpate and examine areas of the body that are related to your condition.
Depending on the service you are seeking your first appointment may involve treatment therapies including exercise therapy or hands-on manual therapy.
Each client can expect to leave their first appointment with a clear plan of what is involved to reach their health goals. This management plan can also be emailed to each client. You may also have some ‘homework’ including exercises or lifestyle changes to implement prior to your next session.
If you have any scans, reports, or referrals from other health care practitioners please bring these to the session.
For Exercise Physiology sessions please wear exercise gear and bring a bottle of water.
For our manual therapies session, some practitioners may require you to expose areas of skin to get the best out of the treatment (for example if massage therapy is required)
We are conveniently located at the Graceville Five-ways surrounded by numerous cafes and restaurants. The clinic is part of a complex with 24 car spaces including ramp access should you need pram or wheelchair access. If travelling by public transport, we are only a short 5 minute stroll from Graceville train station.
Many of our services are offered under ‘extras’ in private health insurance policies. Each private health insurer offers different policies for different services, it is best to contact your insurer to find out what rebates you are entitled to. You can claim your private health insurance rebate on the day of your appointment at our clinic.
|Appointment Type||Chiropractic||Physiotherapy||Massage||Exercise Physiology|
|Initial||$130||$130||1hr - $105||$130|
|Subsequent||$71||$105||45min - $90||$80|
|Extended||$89||$130||30min - $68||$105|
We are a full fee paying clinic and offer HICAPS facilities for Private Health instant rebate payments. We accept credit card (Visa, Mastercard & American Express) EFTPOS and cash.
Patients may be eligible for a rebate from Medicare under the Chronic Disease Management (CDM), however this must be in place and initiated by a GP before treatment commences. All patients claiming under the Medicare/CDM system pay us up front in full, and a receipt will be issued to claim directly with Medicare. We do not offer on the spot claims with Medicare.
We accept DVA clients and for NDIS clients we currently are able to accommodate Self Managed Clients at this stage.
All patients claiming under the Workcover system may have a small out of pocket gap for services in the clinic. If you are self claiming through Workcover, please ask us for a receipt for your service at the time of payment. We are able to process claims through Workcover on your behalf, for which there is a small gap of $40 per visit.